Bombardier has also taken further steps in bolstering its worldwide distribution network with the implementation of the Frankfurt parts hub earlier this year. The Frankfurt facility is now able to accept customer part returns and part exchanges, as well as certify parts and receive shipments direct from vendors, allowing for reduced turn time for units, and increased parts availability for customers in the EMEA region.
The Frankfurt hub implementation was launched in early 2011 to enable increased functionality and parts distribution capabilities in Frankfurt. Further execution of the project will be phased over the next few years to optimize part availability within the network in the region and around the world.
“Our strategy to decentralize our support network will offer more regionalized support to all operators of business and commercial aircraft,” said Diane De Souza, Vice President, Parts Services, Bombardier Customer Services. “Parts support continues to be a top priority for Bombardier, and the expansion of our distribution capabilities is part of our initiative to improve parts satisfaction and local availability for our customers around the world.”
The newly expanded Dubai parts depot will be operated through an agreement with Transworld Aviation, a pioneering company in the supply of aircraft spare parts in the UAE that caters to both the commercial and military aviation sectors. The company offers service and support for parts distribution and supply chain solutions to customers in the Middle East, South Asia, Africa and the Far East. Transworld Aviation’s facility is fully staffed and operational 24/7 to cater to the diversified needs of Bombardier operators.
Driving parts satisfaction
Bombardier recently announced a permanent reduction on 2012 prices for a multitude of new commercial aircraft parts. The new pricing, spread across all commercial aircraft programs, includes proprietary and non-proprietary parts which are currently in demand from customers. Also included in the new pricing are high impact parts identified as being significant drivers of direct maintenance costs.
As part of an on-going priority to improve competitiveness of spare parts pricing for Bombardier business aircraft, reductions have also been made on many rotable exchanges prices and on a large number of proprietary and non-proprietary new spare part prices. Bombardier also offers price-matching on rotable and consumable parts and will extend the warranty period, from one to two years, on all spare parts purchased through its worldwide network for business aircraft as of January 1, 2013.
Bombardier’s parts distribution network consists of ten facilities on five continents. The company operates two parts distribution hubs in Chicago and Frankfurt, complemented by eight regional depots worldwide. Business and commercial aircraft customers are supported by Customer Service Representatives (CSRs) who can be reached through Bombardier’s 24/7 Customer Response Centres. This network is also supported by Bombardier’s PartsExpress airborne parts delivery service - in North America, Europe and the Middle East – for fast AOG response.
Bombardier is the world’s only manufacturer of both planes and trains. Looking far ahead while delivering today, Bombardier is evolving mobility worldwide by answering the call for more efficient, sustainable and enjoyable transportation everywhere. Our vehicles, services and, most of all, our employees are what make us a global leader in transportation.
Bombardier is headquartered in Montréal, Canada. Our shares are traded on the Toronto Stock Exchange (BBD) and we are listed on the Dow Jones Sustainability World and North America indexes. In the fiscal year ended December 31, 2011, we posted revenues of $18.3 billion USD. News and information are available at bombardier.com or follow us on Twitter @Bombardier.