An 18-year veteran of Alaska Airlines, Hefty most recently served as director of customer service-airports in the carrier's Western Region. Her experience with the airline has also included responsibilities in reservations, revenue management, station operations, cargo and system operational control. Hefty spent nearly half her career in the state of Alaska.
"Mary has extensive cross-divisional experience from working in so many areas of the airline. Her vast knowledge of the business and her savvy for bringing teams together uniquely qualifies her for this position," said Diana Shaw, Horizon Air vice president of customer service.
Hefty earned a degree in Scandinavian and global studies from Pacific Lutheran University in Tacoma, Wash., and a MBA from the University of Alaska, Anchorage.
Alaska Airlines and Horizon Air, subsidiaries of Alaska Air Group (NYSE: ALK), together serve more than 95 cities through an expansive network in Alaska, the Lower 48, Hawaii, Canada and Mexico. Alaska Airlines has ranked "Highest in Customer Satisfaction Among Traditional Network Carriers" in the J.D. Power and Associates North America Airline Satisfaction StudySM for five consecutive years from 2008 to 2012. For reservations, visit www.alaskaair.com. For more news and information, visit the Alaska Airlines newsroom at www.alaskaair.com/newsroom.