The award was received by Mr. Kaushal Satam, Head - JetPrivilege, Jet Airways in the presence of an august gathering of industry stalwarts. The 6th Loyalty Summit Awards held on 6th February 2013, were presented by AIMIA.
The 6th Loyalty Awards are the outcome of a combination of extensive Consumer Research undertaken in five Indian cities aided by nominations received from organisations. These Awards seek to recognize the efforts undertaken by an organisation in the area of customer loyalty to improve customer relationships and building long term profitability. An independent research company is accredited with the Research for the Awards nominees & the winners.
Mr. Sudheer Raghavan, Chief Commercial Officer, Jet Airways said, “We are proud and honoured to receive this prestigious award from the AIMIA in recognition of our services. This award is a reflection of the emphasis laid by Jet Airways in ensuring that customer needs are kept uppermost in the mind to offer guests as comfortable a travel experience as possible. Jet Airways is committed to delivering truly world class service through constant customer centric innovations and has worked to continuously enhance the excellent services on ground and in flight. This relentless focus on our guests has helped generate tremendous goodwill and loyalty for the Jet Airways brand, in both Indian and foreign skies. The award is testimony to our commitment to enhance the Jet Airways experience for our guests. We will persist in our endeavor to exceed guest expectations and create benchmarks in service standards for others to follow.”