The yearly ‘Supplier Support Rating’ survey is designed to recognize performance and commitment to customer satisfaction, as well as to identify areas for support improvement. To determine the shortlist, the rating process included inputs from 108 participating Airbus operators. The awards are divided into two categories: ‘Gold’ and ‘Silver’:
- Gold Award:
Airbus Engineering Avionics; Airbus KID Systeme/Airbus Cabin Systems; Diehl Aerospace; Rockwell Collins Avionics; and Thales Avionics.
- Silver Award:
Nord Micro; Meggitt Sensing Systems (formerly Vibrometer); EADS Sogerma (Technical Seats); and Diehl Aircabin.
- Most Improved Supplier Award:
Diehl Comfort Modules (formerly Dasell).
The major equipment suppliers are rated on three criteria: The demonstrated ability to provide continuously reliable equipment and the associated technical support; to ensure operational support services; and to provide competitive direct maintenance costs.
“Customer voice and customer feedback are key for the industry, and this rating exercise is a ‘win-win’ approach,” said Lux. He adds: “Once more, the high number of participating operators in the survey clearly shows that the Airbus Supplier Support Rating is setting the standards within our industry.”
The next rating cycle will be launched during the final quarter of 2013. Airbus monitors suppliers ensuring they instigate dedicated actions and thus continuously improve their own performance, and benefiting the reliability of the Airbus fleet as a whole.
Airbus is the world’s leading aircraft manufacturer of passenger airliners, ranging in capacity from 100 to more than 500 seats. Airbus has design and manufacturing facilities in France, Germany, the U.K. and Spain, and subsidiaries in the U.S., China, Japan and in the Middle East. In addition, it provides an international network of customer support and training centres.
Cabin Buyer Furnished Equipment (BFE) suppliers received their awards earlier this year at the Aircraft Interiors Expo in Hamburg, Germany. Engine manufacturers are not included in these awards as they are rated separately.