Response to media coverage
- Dana Air would like to state, contrary to some media reports, that its gesture of presenting cheques to the families of the 9 ‘severely affected’ residents of Iju-Ishaga, is a palliative measure to assist them in securing the preferred temporary accommodation of their choice. Of the 9 families in this category of affected residents (as per Lagos State Emergency Management Agency classification), 7 accepted the cheques while 2 requested that the gesture be explained in writing before they will receive the cheque, and the airline is responding to this request. Prior to the gesture of Tuesday, July 3rd, the airline had provided relief materials to all affected residents and, in conjunction with LASEMA, had made advanced efforts in securing accommodation for the families. The decision to monetize the gesture at this point is based on the request by the affected families at a meeting between them and Dana Air officials on Thursday, 28th June, 2012. The company maintains contact with all the families and has given assurances that adequate compensation will be paid to all residents who have been affected in varying degrees and that this process is currently being handled by the insurers.
Insurance and contact with the families of the victims
- The lead underwriter in Nigeria is Prestige Assurance Limited, and the company is currently coordinating the payment of interim benefits to the families, following legal verification of documentation and next of kin status by the appointed solicitors, Yomi Oshikoya & Co. An additional 8 completed claim forms were received today at Dana Air's Crisis Management Centre (CMC) in Lagos and Abuja, bringing the total received so far to 76. The company has advised that they come forward to the Chambers of Yomi Oshikoya & Co, in order to conclude advance payment formalities. As of Tuesday, July 3, 2012, 9 families had received cheques for interim benefits, after legal verification of documentation and next of kin status.
We are aware and perfectly understand and respect that most of the next of kin or legal representatives who submitted documents or are yet to visit the CMC and submit documentations to us, are still observing the customary mourning period. Advance payment claims will be concluded on a case by case basis as and when claimants find it convenient to come forward.
- To facilitate the payment process, Dana Air had deployed 3 dedicated toll-free lines, manned by trained personnel, to a Crisis Management Centre in Lagos and Abuja, and public announcements were made in the national dailies and local radio requesting affected families to come forward with details of the Next-Of-Kin, especially those whom the company had difficulty reaching. The airline will continue to provide these services until all claims have been addressed and settled.
- Dana Air appreciates that the statutory payments cannot compensate for any of the precious lives lost in the accident but we hope that it will lessen the pains of the families knowing that they are not alone in these extremely difficult times
- Dana Air is maintaining contact with all the families, and will continue to offer all necessary assistance to them.
- Investigations into the cause of the accident are ongoing and Dana Air continues to co-operate fully with and offer all support to the investigating authorities.
- Dana Air shares in the pains of the affected families and continues to engage the Lagos State Government and the management of the Lagos State University Teaching Hospital to expedite the process of identification of bodies, so that the families can lay their loved ones to rest. As per last update from the Lagos State Commissioner for Special Duties and the Chief Medical Director of LASUTH on Tuesday, July 3, 2012, more DNA samples have been collected and will be sent to the UK for testing today. We will provide further updates as we get them.