Hawaiian averaged a 93.4 percent on-time performance ranking for the full year 2012, earning the top ranking in 11 of the 12 months and exceeding the industry average for the year by 11.5 percentage points. For the month of December, Hawaiian recorded a 93.3 percent on-time performance to lead the industry.
Mark Dunkerley, Hawaiian's president and CEO, commented, "Hawaiian's consistency at being the nation's most reliable carrier year after year is the product of the passion our employees have for serving our customers well, every flight, day after day. They are the best in the business."
Hawaiian also had the industry's best overall results for fewest flight cancellations in 2012. With only 67 cancellations out of 74,109 total flights for the year, Hawaiian had a cancellation rate of less than one tenth of one percent. In December, Hawaiian ranked #1 for fewest cancellations with seven out of 6,071 total flights, or 0.1 percent.
In the category of oversales, or passengers denied boarding, which are reported quarterly, Hawaiian ranked third in 2012 for the lowest rate at 0.18 per 10,000 passengers, or 168 cases out of more than 9.4 million passengers.
Hawaiian provides daily nonstop service to Hawai'i from 11 gateway cities in North America – more cities than any other carrier – using Airbus A330-200 and Boeing 767-300 aircraft, making it the only carrier to offer wide-body, twin-aisle aircraft for all transpacific flights.
Hawai'i's largest and longest-serving carrier is also the leading provider of air service between the islands of Hawai'i.
Visit http://www.dot.gov/individuals/air-consumer/air-travel-consumer-reports to access the DOT's Air Travel Consumer Report for Novemberrankingthe nation's 15 largest carriers.
About Hawaiian Airlines
Hawaiian has led all U.S. carriers in on-time performance for each of the past nine years (2004-2012) as reported by the U.S. Department of Transportation. Consumer surveys by Conde Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the highest of all domestic airlines serving Hawai'i.
Now in its 84th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawai'i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, the Philippines, Australia, American Samoa, and Tahiti. New nonstop service will begin between Honolulu and Auckland, New Zealand on March 13, 2013, and between Honolulu and Taipei, Taiwan in July 2013. Hawaiian also provides approximately 170 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines).