"Exceeding customers’ expectations is a priority and the service quality awards confirm the position of our community’s airport in the eyes of our passengers and community members,” said Barry Rempel, President & CEO of Winnipeg Airports Authority. "We are proud that Richardson International is among the world’s best and tribute this recognition to the dedication of our employees, tenants and partners in aviation providing services out of Winnipeg."
About the Airport Service Quality Programme
The ASQ Survey is part of the ACI’s Airport Quality Service Initiative – a global initiative to improve the passenger experience at airports worldwide. By providing a global benchmark of passenger satisfaction, ASQ enables airports to see where they stand relative to their peers and competitors. This helps airports prioritize improvement projects and validates investments in new facilities and services.
This world class benchmarking programme has over 275 airports participating. Monthly passenger satisfaction surveys are completed which allow airports to plan improvements and benchmark customer service.
About Winnipeg Airports Authority Inc. Winnipeg Airports Authority is a non-share capital corporation responsible for the management and operation of Winnipeg James Armstrong Richardson International Airport and affiliate businesses. WAA receives no operating funding from any level of Government.
Winnipeg Airports Authority serves our region by providing value to our customers and community. A source of pride for our community, we strive to be a leader in its growth and development.
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